Unthread - Streamline your ticketing process in Slack

Unthread operates by automatically tracking incoming conversations from various sources, including Slack channels and emails, and converting them into tickets. Using AI, the platform prioritizes these tickets based on urgency and relevance, assigns them to the appropriate team members, and helps manage SLAs through alerts. The integration with task management tools like Jira and Asana allows teams to convert tickets into actionable tasks seamlessly. Additionally, it provides comprehensive analytics to monitor response and resolution times, ensuring teams can optimize their workflows effectively. All interactions are managed through an omni-channel inbox, allowing for efficient communication and collaboration between team members and customers alike.

To get started with Unthread, simply integrate it with your Slack workspace. Once connected, all incoming messages will be automatically tracked as tickets. You can set up alerts based on your SLAs to ensure timely responses. Collaborate with your team by assigning tickets to the appropriate members, and utilize AI features to prioritize and resolve issues efficiently. Enjoy seamless communication and track all interactions in one place, enhancing your customer support experience.

Unthread is your go-to solution for integrating ticketing and support management within Slack. Streamline your operations, enhance team collaboration, and provide exceptional customer service with our AI-powered tools. Start automating your ticketing today!