Hiver - Streamline customer interactions effortlessly

Are you overwhelmed by customer queries scattered across different platforms? Hiver brings all your communication tools into one shared inbox, enabling teams to tackle customer issues efficiently. With features powered by AI, our platform not only simplifies email management but also elevates your team’s collaboration and response speed, ensuring no customer journey goes unnoticed. Join the growing number of 10,000+ teams who are transforming their customer service with Hiver.

How It Works

Hiver operates on a foundational principle of simplifying customer service management through a unified platform. By integrating various communication channels into one dashboard, teams can effortlessly manage customer interactions. Here’s how it works:

• Omnichannel Communication: Hiver consolidates customer queries from email, chat, and voice, ensuring nothing slips through the cracks.
• Collaboration Tools: Teams can communicate internally on issues without cluttering inboxes, allowing for faster resolution.
• AI-Driven Insights: Advanced analytics provide teams with actionable insights into performance metrics, aiding continuous improvement.
• Automated Responses: Implement rule-based automations to handle repetitive tasks efficiently, freeing up your team to focus on more complex queries.
• Integration Capabilities: Hiver seamlessly connects with popular tools like Slack, Jira, and Salesforce, centralizing all customer data for easy access.
• Customer Portal: Hiver enables customers to self-serve by submitting issues and tracking their resolutions, boosting satisfaction levels.

Usage

Getting started with Hiver is straightforward, allowing you to focus on delivering exceptional customer service right away.

1. Sign Up: Begin with a free plan that doesn’t require credit card information. Simply create an account to access powerful features.
2. Set Up Your Email Inbox: Integrate your existing email accounts for a seamless transition. Hiver unifies all incoming emails into a single shared inbox.
3. Customize Roles & Permissions: Assign roles within the platform to tailor access based on team member responsibilities, ensuring smooth collaboration.
4. Create Automations: Use Hiver’s intuitive automation features to streamline repetitive tasks like assigning tickets or responding to FAQs.
5. Engagement with Customers: Start responding to customer queries collected in your unified inbox. Use features such as internal notes to collaborate on complex issues with your team.
6. Monitor Performance: Utilize built-in analytics to track response times and workload, optimizing your support process continually.
7. Engage through Live Chat: Enable live chat to provide instant resolutions, harnessing AI to assist your team during high demand.

Hiver equips you with everything you need to take customer service to the next level.

Customer Support

Use Hiver to manage all customer inquiries from a single dashboard, enhancing response times and satisfaction.

Sales Follow-ups

Track and respond to follow-up emails from potential clients to seal critical deals without miscommunication.

IT Support Requests

Efficiently address incoming IT support requests by delegating tasks and tracking issues in real-time.

Marketing Campaign Management

Utilize shared inboxes to collaborate on marketing-related emails, ensuring timely responses and coordination.

Cross-Department Collaboration

Facilitate inter-department communication through shared inboxes, allowing for seamless project collaboration.

Crisis Management

Handle urgent customer communications effectively, ensuring clear messages reach the public promptly.

Features

• Omnichannel Shared Inbox: Consolidate customer communication across email, live chat, WhatsApp, and voice for efficient management.
• AI-Copilot: Leverage AI to draft responses and suggest solutions to complex issues, enhancing resolution speed.
• Automation: Automate repetitive tasks to boost productivity and allow your team to focus on critical inquiries.
• Integrations: Seamlessly integrate with over 100+ applications like Salesforce, Asana, and Slack to centralize operations.
• Analytics Dashboard: Gain insights into support performance, response times, customer satisfaction, and team effectiveness.
• Customer Portal: Empower customers to self-serve, track issues, and access solutions quickly via a dedicated portal.

Free (Forever): $0

• Multi-channel shared inboxes
• Live chat, WhatsApp & Voice support
• Ticketing System
• Knowledge Base access
• 24/7 email & live chat support

Lite (Per user per month): $19

• Customer portal
• Workflow automation
• Approval workflow
• Service level agreements
• Analytics for conversations

Growth (Per user per month): $29

• Analytics for team performance
• Custom reports
• Advanced integrations

Pro (Per user per month): $49

• Chatbots for customer interaction
• CSAT Survey integration
• Detailed analytics

Elite (Per user per month): Contact Us

• Skill-based routing
• Custom roles
• HIPAA compliance and advanced features

FAQ

1. How does the 7-day free trial work?

The 7-day free trial allows you to access all features without entering credit card details. At the end of the trial, you can choose to continue with a paid plan or switch to a free plan.

2. What happens at the end of my trial period?

Upon the end of your trial, you can opt for a paid plan to retain access to premium features, or you will automatically switch to the free plan.

3. How do I import my existing emails to my Hiver shared inbox?

You can easily import existing emails by connecting your email account to Hiver during the setup process.

4. Which features can I use during the trial?

All features available in the subscription plans can be accessed during the 7-day trial period.

5. Do I need a credit card to sign up?

No, you don't need a credit card for the 7-day free trial—just register your account.

6. Do I need to pay for all the users in my Google or Outlook account?

You only need to pay for the users you want to include on Hiver, not for all users in your email account.

7. What kind of support is available?

Hiver provides 24/7 email and chat support to assist you with any questions or concerns.

8. Is there a limit on the number of users in the free plan?

No, you can have unlimited users on the free plan without any charge.