Viqal - Transform guest communication and boost upselling

Revolutionize guest experiences with our AI Virtual Concierge, automating communication and increasing upsells effortlessly.

How It Works

Viqal operates on an advanced AI-driven platform that automates guest interactions through WhatsApp. By integrating with your hotel’s existing systems, it allows for real-time communication with guests, handling inquiries, bookings, and upselling opportunities seamlessly. The technology leverages natural language processing to understand guest requests, providing tailored responses while maintaining a consistent brand voice. With the ability to manage multiple properties from a centralized dashboard, Viqal ensures that all guest communications are streamlined and efficient. This not only enhances the guest experience but also reduces operational costs, allowing hotels to allocate resources where they are needed most. The platform's analytics and reporting features provide insights into guest behavior, enabling hotels to refine their services and improve guest satisfaction continuously.

Usage

Using Viqal is simple and user-friendly. First, integrate the platform with your existing booking systems, such as PMS and booking engines. Next, set up your automated guest interactions through the centralized dashboard. Customize responses and upselling offers based on your hotel's services. Finally, let Viqal’s AI handle guest inquiries via WhatsApp, providing timely and personalized communication while you focus on enhancing guest experiences.

Pre-Arrival Communication

Engage guests before their arrival by providing them with essential information about their stay, local attractions, and services offered at the hotel.

Booking Confirmation

Immediately confirm bookings and share relevant details through WhatsApp, ensuring guests feel welcomed and informed.

In-Stay Support

Provide real-time assistance during guests' stays, addressing any inquiries or requests instantly to enhance their experience.

Post-Departure Follow-Up

Reach out to guests after their stay, thanking them for their visit and encouraging feedback, thus fostering loyalty.

Special Offers and Promotions

Send personalized offers and promotions based on guest preferences directly through WhatsApp, increasing upsell opportunities.

Event Reminders

Remind guests of upcoming events or reservations they have made, ensuring they don’t miss any important experiences.

Features

• Automated Guest Inquiries: Viqal automates up to 90% of guest inquiries, allowing your staff to focus on providing exceptional service while guests receive instant responses.
• Enhanced Upselling: The platform boosts upselling opportunities by up to 120%, integrating offers directly into guest conversations, maximizing revenue potential.
• Seamless Integrations: Easily connect Viqal with your PMS, booking engine, and OTA channels, streamlining operations and ensuring consistent guest experiences.
• Centralized Dashboard: Manage all hotel properties from a single dashboard, providing a consistent guest experience and improving operational efficiency.
• Data Security: Viqal prioritizes the security of guest data with robust encryption and compliance with industry regulations like GDPR.
• 24/7 Guest Engagement: Engage with guests anytime, from pre-arrival to post-departure, enhancing their overall experience with timely communication.

Standard Plan (Monthly): €100/month

• 200 conversation credits included
• Unlimited messages per conversation
• Roll over unused credits
• 24/7 technical support
• Seamless integration with PMS

Group Plan (Monthly): €50/month per hotel

• Centralized management for multiple hotels
• Discounted rates for larger volumes
• Unlimited messages per conversation
• Dedicated support for integrations
• Roll over unused credits

FAQ

1. What is Viqal's pricing model?

Viqal's pricing is based on conversation credits, where each new booking with a valid WhatsApp number initiates a conversation that deducts one credit. You can purchase credits in blocks and unused credits roll over.

2. How does Viqal enhance guest communication?

Viqal automates up to 90% of guest inquiries via WhatsApp, allowing for instant responses and significantly reducing wait times for guests.

3. Can I integrate Viqal with my existing systems?

Yes! Viqal seamlessly integrates with your PMS, booking engine, and OTA channels, ensuring smooth operations across your hotel properties.

4. Is there a free trial for Viqal?

Currently, Viqal does not offer a free trial, but you can purchase conversation credits and adjust your package based on your needs.

5. What kind of support does Viqal offer?

Viqal provides dedicated support with a specialized integration team, 24/7 technical assistance, and continuous updates to ensure optimal performance.

6. How secure is guest data with Viqal?

Viqal follows stringent data security protocols, ensuring all guest data is encrypted and complies with regulations like GDPR.

7. Can I send unlimited messages within a conversation?

Yes, within each initiated conversation, you can send unlimited messages to guests without incurring additional costs.

8. What if I have more questions about Viqal?

Feel free to contact our customer service for any inquiries or assistance regarding your subscription and package.