Brainfish - Empowering users with contextual AI support

Transform customer experience with AI-driven support

How It Works

Brainfish operates by leveraging a combination of advanced AI models, computer vision, and pattern recognition to create an ambient AI agent that observes user interactions within a software environment. The agent continuously learns from these interactions, generating a dynamic 'living' map of the product that evolves with user behavior and product updates. This allows Brainfish to provide real-time assistance by understanding user intent and context, offering direct support and guidance at the moment it is most needed. By integrating with existing workflows and tools, the agent can perform complex tasks, automate support processes, and deliver insights that help improve product usability and customer satisfaction.

Usage

To start using Brainfish, simply embed the provided code snippet into your product or website. Once integrated, the ambient AI agent will begin to observe user interactions and learn from them. As users engage with your product, Brainfish will automatically generate relevant help documentation and provide real-time assistance based on user needs. This seamless integration ensures that customers receive the right support at the right time, enhancing their overall experience.

Product Onboarding

Use Brainfish to guide new users through your product's features and functionalities, ensuring a smooth onboarding experience.

Customer Support

Implement Brainfish to provide immediate assistance to customers facing issues, reducing response time and improving satisfaction.

Training and Education

Utilize Brainfish to deliver contextual training materials based on user actions, enhancing learning and retention.

Product Documentation

Allow Brainfish to automatically update product documentation based on user interactions, keeping help content relevant and accurate.

Analytics and Insights

Leverage Brainfish to gather insights on user behavior, helping teams understand needs and improve product features.

Feature Discovery

Enable Brainfish to assist users in discovering new features based on their current tasks, enhancing product engagement.

Features

• Ambient AI Agent: Brainfish delivers real-time, contextual assistance by understanding user intent and context through continuous learning.
• Self-Generating Help Documentation: Automatically creates and updates help content based on actual user interactions, reducing manual maintenance.
• Multimodal Answers: Provides inline media and real-time translation for questions, allowing users to complete tasks efficiently.
• Integrations with Existing Tools: Seamlessly connects with tools like Hubspot and Stripe, enabling complex support scenarios without heavy lifting.
• Performance Analytics: Tracks user interactions and provides insights to improve product documentation and user experience.
• Enterprise-Grade Security: Ensures data security and compliance with SOC 2 Type II and ISO27001 certifications.

Core (Monthly): $99/month

• 2500 user sessions/month
• 1 Ambient Support Agent
• Self-Generating Knowledge
• Performance Analytics
• Basic Integrations + CMS
• Hosted Help Center Website

Growth (Monthly): $299/month

• 7500 user sessions/month
• Unlimited Ambient Agents
• AI Actions
• Basic Support
• White Glove Onboarding
• Priority Support

Enterprise (Custom): Custom Pricing

• Unlimited sessions/month
• Custom Integrations
• Localized cloud deployments
• Dedicated account manager

FAQ

1. What is Brainfish and how does it enhance customer support?

Brainfish is an AI self-service agent that delivers in-product assistance for users throughout their journey, providing proactive and reactive support that outperforms traditional support systems.

2. How does Brainfish automatically update help documentation?

Brainfish uses computer vision to observe user interactions, allowing it to create and update help documentation automatically based on how users engage with your product.

3. Can Brainfish integrate with my existing tools?

Yes, Brainfish integrates seamlessly with various support tools and can connect through APIs to enhance functionality without complex setups.

4. Does Brainfish offer a free trial for new users?

Yes, Brainfish offers a 14-day free trial for new users to explore its features and capabilities.

5. How does Brainfish ensure user privacy and data security?

Brainfish is SOC2 Type II and ISO27001 certified, ensuring strict privacy standards and compliance. It uses a cookieless tracking method to protect user data.

6. What kind of businesses benefit from using Brainfish?

Any business looking to enhance customer experience and streamline support processes can benefit from Brainfish, particularly those with complex products.

7. How quickly can I deploy Brainfish in my product?

Brainfish can be embedded in your product or website in just a few minutes using a simple code snippet.

8. What kind of analytics does Brainfish provide?

Brainfish offers performance analytics that track user queries, interaction data, and actions taken, providing insights into user behavior.