AIHelp - AI-powered in-app support and operations for mobile apps

What Is AIHelp

Building a mobile app or game is only half the battle—keeping your users happy when they run into trouble is where the real challenge begins. Imagine a player stuck on a tricky level, or a user confused about in-app purchases. They need help fast, but traditional support channels like email or social media often leave them waiting hours for a response. Meanwhile, your support team is overwhelmed with repetitive questions, and managing feedback from dozens of different channels becomes a logistical nightmare. If you're operating globally, language barriers make everything even more complicated.

This is exactly the problem AIHelp was built to solve. We're an AI-powered customer support and operations platform specifically designed for mobile apps and games. Unlike generic helpdesk tools, AIHelp focuses on in-app messaging—meeting your users right where they already are, inside your application. Our platform provides a complete solution that spans from AI-powered chatbots to human agents, handling everything from automated responses to VIP live chat for your most valuable customers.

The results speak for themselves. AIHelp now powers support for over 4 billion devices, reaching more than 800 million monthly active users across more than 80,000 apps. We've helped over 30,000 customers transform their customer service operations, and our team has been perfecting this solution for more than 10 years. Whether you're a solo developer launching your first app or a major gaming studio with millions of players worldwide, AIHelp gives you the tools to deliver the fast, personalized support today's users expect.

Core Features That Make the Difference

When your users encounter problems, speed matters. AIHelp's in-app messaging lets customers reach your support team directly from within your application—no need to switch to email, social media, or external help desks. Messages appear in a non-intrusive way that feels like a natural part of your app experience. The result? Response rates 8 times higher than push notifications alone.

Our AI chatbot acts as your first line of defense, available around the clock to handle the bulk of routine inquiries. Powered by machine learning and continuous improvement from agent feedback, it resolves approximately 80% of questions automatically. When issues require human attention, the chatbot seamlessly escalates to your support team with full context, so your agents don't have to start from scratch.

For common problems like account verification or payment issues, our Smart Auto-Check Form uses AI to instantly verify information and provide answers without any human involvement. Users get immediate resolutions, and your team stays focused on complex issues that truly need personal attention.

VIP customers deserve special treatment. Our Live Chat feature provides real-time, dedicated communication channels for your high-value users, complete with intelligent routing that prioritizes these conversations. Combined with smart viewing tools, your team can instantly identify and respond to your most important customers.

Beyond support, AIHelp helps you stay connected with users through push notifications that work across iOS and Android. Send targeted messages about new features, special events, or bring back users who've gone dormant. Personalization settings ensure the right message reaches the right user at the right time.

Who Uses AIHelp

AIHelp serves a diverse range of teams, from indie developers to major gaming studios. Understanding how similar teams use the platform helps you visualize the possibilities for your own situation.

Gaming studios with global reach rely heavily on AIHelp's combination of AI chatbots and human support. Moonton, the developer behind Clash of Kings, uses our chatbot automation and VIP services to achieve a 50% improvement in efficiency and 30% boost in user satisfaction. River Game implemented our built-in chatbot with seamless human handoff, reducing average response time to under 30 minutes. For gaming companies managing large, active player bases, this hybrid approach is transformative.

Teams serving multilingual user bases benefit from AIHelp's automatic translation across more than 40 languages. Papergames leverages our multilingual support, FAQ system, chatbot, and auto-forms to respond faster to users in their native languages, resulting in higher satisfaction scores. Tencent Games uses AIHelp to provide seamless multilingual customer service to players worldwide, maintaining high-quality interactions regardless of language.

Companies focused on VIP user retention utilize our live chat capabilities with intelligent routing. Priority handling for high-value users, combined with personalized support workflows, helps these teams build lasting relationships with their most important customers. The result is improved loyalty and better long-term retention.

Operations and marketing teams leverage the unified Operations Center to manage announcements, guides, news, events, and customer support from a single interface. Perfect World uses our in-app operations and personalized support features to improve rankings and help their support team find faster solutions. This consolidated approach dramatically improves operational efficiency.

Teams overwhelmed by multi-channel feedback appreciate our unified inbox. Microfun integrated all feedback channels using AIHelp, saving significant team time while improving user satisfaction. Rather than checking separate systems for app reviews, social media messages, and email, support teams handle everything from one dashboard.

Technical Capabilities Behind the Platform

Understanding the technology that powers AIHelp helps you evaluate whether it fits your technical requirements and long-term scalability.

At the core of AIHelp are large language models that drive our AI capabilities. The AI Agent automates problem resolution by understanding user intent and providing accurate responses. For your support team, our LLM-powered Copilot suggests replies, drafts responses, and helps agents handle conversations more efficiently. Smart form technology uses AI to capture and verify information automatically, reducing manual data entry and errors.

Our cloud analytics platform provides deep insights into customer interactions. ChatBI allows you to analyze support data using natural language queries—no SQL or technical skills required. The AI assistant feature includes sentiment recognition to flag unhappy users and tools to continuously optimize your knowledge base based on real conversations.

Security and compliance aren't afterthoughts—they're foundational. AIHelp maintains SSL encryption throughout all data transmission and holds PCI DSS Level 1 certification, the highest level of payment card industry security compliance. Your user data and payment information are protected by enterprise-grade security measures.

Platform compatibility is designed for simplicity. Our SDKs support iOS, Android, and Web platforms with straightforward integration documentation. Once integrated, you reach users across all major platforms from a single backend. There's no additional charge for multi-platform deployment—iOS and Android monthly active users are combined in your billing calculation.

Pricing Plans That Scale With You

We believe great customer support tools should be accessible regardless of your company's size or stage. That's why AIHelp offers flexible pricing designed to match your actual usage and needs.

Our Professional plan at $56 per member per month (or $0.05 per ticket) provides everything you need for solid customer support: the dashboard, ticket management, basic automation, and multi-channel integration. This works well for teams with straightforward support needs.

For teams that want AI-powered capabilities, the AI Premium plan at $85 per member per month (or $1.80 per 1,000 monthly active users) adds our full suite of AI features: the AI chatbot, Copilot for agents, smart auto-check forms, and advanced analytics. Given that clients like Moonton achieve 50% efficiency gains, the AI features often pay for themselves through reduced support costs.

If email-based ticketing is all you need, the Lite plan at $46 per member per month provides a lightweight solution without the extra features. For startups, our Startup Team plan at $300 per six months offers an affordable entry point with single or multilingual support capabilities.

Trying before buying is straightforward. You get 21 days to explore the full platform—no credit card required. For very small teams (fewer than 10,000 monthly active users and fewer than 360 monthly tickets), we offer a generous free tier lasting up to 3 months. This lets you experience real results before any commitment.

Additional features available as add-ons include AI Copilot for enhanced agent assistance, extended multi-channel support, automatic translation services, CRM integration, contextual ticket handling, and the AIHelp mobile app for managing support on the go.

Frequently Asked Questions