Social Intents - Live chat and AI chatbots for Teams Slack Google Chat

What Is Social Intents

If your team already lives in Microsoft Teams, Slack, or Google Chat, you've got everything you need to deliver exceptional customer support—no new tools, no steep learning curves, no costly software migrations.

Here's the challenge most businesses face: your customers reach out through your website, WhatsApp, SMS, and Facebook Messenger. But your support team is scattered across different platforms, constantly switching between tools just to keep up. Nighttime inquiries go unanswered. Manual responses eat up your budget. And let's be honest—training staff on yet another customer service platform feels like pulling teeth.

Social Intents changes that equation entirely.

Instead of forcing your team to learn a new system, Social Intents brings customer conversations directly to the tools you're already using every day. A website visitor sends a chat message? It pops into your Microsoft Teams channel as a new thread. Someone reaches out on WhatsApp? Same channel. That inquiry comes through your contact form at 2 AM? Your AI chatbot handles it instantly—before your team even wakes up.

The results speak for themselves: 50,000+ business teams now use Social Intents to power their customer support. The platform has delivered over 10 million chat conversations, earns 4.8/5 ratings on both G2 and Capterra, and most impressively, AI automation resolves 75% of customer inquiries without any human intervention.

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What Social Intents Can Do for Your Team

Your support team doesn't need another app to check. That's the core philosophy behind Social Intents—meet customers where your team already collaborates.

Chat Directly from Your Existing Tools

Whether your team prefers Microsoft Teams, Slack, or Google Chat, Social Intents integrates seamlessly. When a website visitor starts a chat, the conversation appears in your chosen platform as a real-time message or threaded conversation. Your agents respond from the same interface they use for internal discussions—no tab switching, no separate dashboards, no context loss.

For Slack users, each customer conversation creates its own thread, complete with @mentions to loop in teammates. Microsoft Teams users get direct notifications pushed to designated channels. Google Chat integration works natively with Gmail and Google Workspace. And here's what makes this powerful: your team can respond from their desktop or mobile device, making true remote support completely feasible.

AI Chatbots That Actually Understand Your Business

This is where Social Intents separates itself from basic chat widgets. The platform supports GPT-5.2, Claude, Gemini 3, and Dialogflow—giving you flexibility to choose the AI model that fits your needs.

Training takes one click. Simply enter your website URL, and the AI instantly learns your products, services, FAQ content, and brand voice. Upload PDFs or help documentation, and it absorbs that too. Within minutes, you have a knowledgeable chatbot ready to engage visitors 24/7.

The results are tangible: 75% of incoming inquiries get resolved entirely by AI, freeing your human agents to handle complex issues that require empathy and creative problem-solving. You can configure the AI to work three ways: AI-first (bot handles everything it can), AI + human handoff (seamless escalation when needed), or AI-only during off-hours.

Unified Inbox Across All Channels

Your customers don't think in terms of "channels"—they just want answers. Social Intents consolidates website chat, WhatsApp Business, SMS, and Facebook Messenger into a single stream that flows directly to your Teams/Slack/Google Chat interface. One conversation history, one search, one reply interface.

Real-Time Visitor Insights

See who's on your website, where they came from, and what page they're viewing. The real-time visitor monitoring feature lets your team identify high-intent visitors and proactively invite chats before they leave. For sales teams, this means catching potential customers at the exact moment they're considering a purchase.

White-Label Solution for Agencies

If you run a digital marketing agency, web design studio, or consulting firm managing multiple client accounts, the Agency Plan ($299/month) transforms Social Intents into your own branded customer chat platform. Customize colors, logos, and domain—your clients never see the Social Intents name. You set your own pricing, manage 100+ sub-accounts from a single dashboard, and automate billing.

50+ Integrations Where You Need Them

Social Intents connects with your existing tech stack through native integrations for Salesforce, HubSpot, Zapier, WordPress, Shopify, and Wix—plus dozens more. Sync chat data with your CRM, trigger automated workflows, and keep every customer interaction connected to the rest of your business.

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Who Benefits Most from Social Intents

Understanding how other teams use Social Intents helps you visualize whether it's the right fit for your situation. Here are the most common scenarios.

Enterprise Teams Already Using Microsoft Teams

You've invested heavily in Microsoft 365, your team is fluent in Teams, and the last thing anyone wants is another software subscription to learn. Social Intents turns your existing Teams channels into customer support hubs without requiring any new training. Install the Teams app, configure your chat widget, add a code snippet to your website—and you're live. Agents respond from the same interface where they attend meetings and collaborate on projects.

E-Commerce Businesses Managing Multiple Channels

Your customers message you through your website live chat, ask questions on WhatsApp about shipping, and occasionally reach out via Facebook Messenger about returns. Previously, that meant monitoring four different dashboards. Social Intents collapses all those channels into one unified feed that your support team handles from a single interface. No more copy-pasting between apps, no more lost messages, no more frustrated customers repeating their issue to different agents.

Organizations Needing 24/7 Coverage

Between time zones, holidays, and overnight inquiries, providing around-the-clock support often means expensive overnight shifts or outsourced contracts. AI chatbots change this economics completely. With Social Intents, your AI handles 75% of questions automatically—even at 3 AM on a Sunday. Complex inquiries queue for your team during business hours. Customer satisfaction stays high because responses are instant, accurate, and available regardless of the clock.

Digital Marketing and Web Agencies

Managing customer support for dozens of client websites is chaos without the right tools. The Agency Plan lets you white-label the entire chat experience—your clients see your brand, your URL, your support team. One account manages 100+ clients, each with their own chatbot trained on their specific content. You set the pricing, automate billing, and scale your agency services without proportional overhead growth.

Educational Institutions

Universities and training organizations serve diverse student populations speaking dozens of languages. Social Intents' 80+ language AI handles admissions questions, course information requests, and technical support inquiries automatically—reducing staff workload while improving response times for prospective and current students.

Sales Teams Looking to Capture More Leads

Website visitors often have questions but don't want to fill out a contact form. Real-time visitor monitoring combined with proactive chat invitations lets your sales team engage prospects the moment they show buying signals—while the interest is hot. AI can pre-qualify visitors before routing to sales, ensuring your team focuses on the most promising opportunities.

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Choosing Your Plan

Social Intents offers straightforward pricing with clear feature differentiation. All plans include a 14-day free trial with no credit card required—so you can test the full experience before committing.

Standard Monthly Plans

Starter works well if you're a small business wanting to test whether live chat fits your workflow. Basic unlocks unlimited agents and custom branding—essential as you bring more team members into support. Pro adds access to all major AI models (great for comparing which one best matches your brand voice) and cross-team routing. Business delivers the complete feature set including real-time visitor monitoring, message shortcuts, and highest conversation limits.

Annual Billing: Save 20%

Pay yearly and receive a 20% discount across all plans. This brings the Business plan down to roughly $160/month—significant savings for committed teams.

Agency White-Label Plan: $299/month

The Agency Plan targets digital marketing agencies, web development studios, and IT consultancies managing multiple client relationships. For $299/month, you get:

• 10 sub-accounts to manage separate clients
• 10 AI chatbots, each trained on different client content
• 10,000 conversations/month (shared across clients)
• 10,000 AI training articles capacity
• White-labeled client portal with your branding
• Self-service billing so you charge clients directly

Agencies typically recover this cost within a single client onboarding.

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Common Questions