Smartly.AI - AI-powered customer service automation

What is Smartly.AI

If you're managing a customer service team, you know the pain: endless repetitive questions eating up your agents' time, customers frustrated by slow responses outside business hours, and the mounting costs of scaling a support team that never seems large enough. This is the reality for thousands of enterprises worldwide—and it's exactly the problem Smartly.AI was built to solve.

Smartly.AI is an enterprise-grade Conversational AI Platform designed to automate up to 80% of your customer service interactions. Rather than building a chatbot from scratch or training a custom model for every use case, Smartly.AI leverages RAG (Retrieval Augmented Generation) technology to understand and respond to customer queries instantly—without the traditional machine learning overhead.

What makes Smartly.AI stand out is speed and simplicity. You can deploy a custom AI Agent in just 14 days, not months. The platform handles the complexity under the hood, so your team can focus on serving customers rather than managing AI infrastructure.

The platform speaks your customers' languages—literally. With support for over 70 languages, Smartly.AI automatically detects and responds in the user's preferred language, even handling typos and grammatical errors gracefully. Your customers in Paris, São Paulo, or Tokyo get the same seamless experience without you needing to translate a single document.

Behind Smartly.AI is Vocal Apps SAS, a French software company established in 2012 and headquartered in Normandy, France. Since pivoting to conversational AI in 2016, the company has built a strong track record serving banks, telecom providers, government agencies, and healthcare organizations across France and Africa.

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Core Features of Smartly.AI

Smartly.AI offers a comprehensive suite of tools designed to help enterprises build, deploy, and optimize AI-powered customer conversations. Here's what you can accomplish with the platform.

Rapid AI Agent Deployment is the foundation. You can have a production-ready AI Agent live in just 14 days. The platform's RAG-based architecture eliminates the need to train专属 models for each project—so your team skips the lengthy data labeling and model training phases entirely.

Full-Channel Presence means meeting customers wherever they are. Smartly.AI supports deployment across website chat, mobile apps, Facebook Messenger, WhatsApp, and X (Twitter). All channels connect to a single backend, so you manage one conversation flow and deploy it everywhere.

Multilingual Support goes far beyond basic translation. The platform leverages advanced language comprehension to automatically identify and respond in over 70 languages. More impressively, its NLU pipeline corrects spelling mistakes and grammatical errors in user input—so a customer typing "whre is my oder" still gets accurate answers about their order.

Knowledge Base Management becomes remarkably simple with automated ingestion. Connect your website or upload documents, and Smartly.AI automatically extracts and structures the content into a searchable knowledge base. This dramatically reduces the manual work of keeping your bot's answers current.

Advanced RAG pushes beyond basic retrieval. The platform optimizes search strategies to improve answer accuracy and provides precise citations—so your bot doesn't just answer questions, it shows users where the information came from.

Function Calling and Tools extend AI capabilities beyond conversation. Your AI Agent can integrate with external systems—querying order statuses, checking appointment availability, or pulling customer data from your CRM. This transforms the chatbot from an information source into a practical business tool.

Voicebots add voice-based interactions. Integrated voice chat capabilities let customers interact via telephone, making Smartly.AI a viable replacement for traditional IVR systems.

Observability gives you complete transparency into conversations. You can trace every interaction path and understand exactly why the AI made specific decisions—essential for quality monitoring and compliance requirements.

Analytics delivers actionable insights. Beyond basic usage metrics, you get language analysis, response latency tracking, AI consumption analytics, user satisfaction scores, and detailed session reports. These insights help you continuously refine your customer experience.

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Who Uses Smartly.AI

Smartly.AI serves enterprises across industries, each with unique customer service challenges. Here's how different sectors leverage the platform.

E-commerce businesses use Smartly.AI to handle high volumes of routine inquiries—order status checks, return policies, shipping timelines, product recommendations. By automating responses to the most common questions, e-commerce teams significantly boost customer satisfaction while simplifying the purchase journey.

Banks and financial institutions trust Smartly.AI for secure, around-the-clock customer support. The platform handles account balance inquiries, transaction history requests, and basic banking product questions—freeing human agents to focus on complex financial advice and relationship building. Financial institutions particularly value the platform's enterprise security features and GDPR compliance.

Telecommunications providers deploy Smartly.AI across multiple channels—including WhatsApp, where their customers increasingly prefer to communicate. The bot handles plan inquiries, troubleshooting guides, and service disruption updates, dramatically improving response times for issues that previously required phone calls or store visits.

Government agencies and public services use Smartly.AI to extend their reach beyond office hours. Citizens can inquire about permit requirements, application statuses, policy details, and office locations anytime. This improves public service accessibility while reducing the burden on call centers.

Healthcare organizations leverage Smartly.AI for initial patient triage and health information. The AI handles appointment scheduling inquiries, insurance questions, symptom guidance (with appropriate disclaimers), and post-visit follow-ups—helping medical staff focus on direct patient care.

Internal enterprise support is another powerful use case. IT departments use Smartly.AI for employee helpdesk automation—password resets, software troubleshooting, access requests. HR teams deploy it for policy questions, leave requests, and benefits information. Internal AI assistants reduce ticket volumes and empower employees to find answers instantly.

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Technical Architecture and Integration Capabilities

For technical decision-makers, understanding what happens under the hood is essential. Smartly.AI's architecture is designed for enterprises that need reliability, flexibility, and compliance without sacrificing performance.

RAG Technology is the core differentiator. Unlike traditional approaches requiring dedicated model training for each use case, Smartly.AI uses Retrieval Augmented Generation to pull relevant information from your knowledge base in real-time. This means faster deployment, lower development costs, and consistent accuracy without extensive labeled training data.

Flexible NLU Pipeline lets you choose the right tools for your specific needs. The platform supports multiple vectorizers (TF-IDF, FastText, FlauBERT) and classifiers (Logistic Regression, XGBoost, Few-shot learning). Preprocessing capabilities include lemmatization, stopword filtering, and data augmentation—giving your technical team full control over language understanding quality.

Multi-LLM Compatibility means you're never locked into a single provider. Smartly.AI works with all major large language models, letting you select based on cost, performance, or specific capability requirements. This flexibility protects your investment as the AI landscape evolves.

Enterprise Security meets corporate requirements. The platform includes SSO (Single Sign-On), IP filtering, brute-force protection, password policies, automatic screen locking, and comprehensive activity logging. These features satisfy the security demands of financial institutions, healthcare providers, and government agencies.

Compliance Ready with GDPR at the foundation. Smartly.AI supports data anonymization, user consent management, and data retrieval/deletion workflows—essential for European operations and privacy-conscious organizations worldwide.

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Smartly.AI Pricing

Smartly.AI offers a genuinely free option to get started, plus enterprise pricing for larger organizations.

The Forever Free plan is remarkably complete—you get access to the full platform capabilities including the knowledge base builder, analytics, and multi-channel deployment. It's not a limited trial that expires; it's designed for small teams to run production chatbots indefinitely.

For Enterprise deployments, pricing varies based on your scale, required features, and support level. The Smartly.AI team provides custom quotes after understanding your specific requirements.

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Frequently Asked Questions