Re:amaze - AI-powered customer service platform with unified inbox

What is Re:amaze

Imagine you're running an online store. A customer messages you on Instagram about a product question, another emails you about an order issue, and someone else pops up on your website chat needing help. Now imagine trying to track all these conversations across different platforms while keeping response times fast and customers happy. This is the reality for thousands of businesses every day—and it's exactly the problem Re:amaze was built to solve.

Re:amaze is an AI-powered unified customer service platform that brings together email, live chat, social media, SMS, VoIP, video calls, and push notifications into a single, intuitive interface. Instead of jumping between multiple tools and losing track of customer conversations, your team gets one centralized inbox where every customer interaction lives.

What sets Re:amaze apart is its built-in AI capabilities. Unlike other support tools that require third-party integrations for AI features, Re:amaze embeds artificial intelligence directly into the platform. The AI Agent works around the clock to handle common questions, generate article drafts, summarize conversations, and even analyze customer sentiment. This means your team spends less time on repetitive tasks and more time on complex issues that truly need human attention.

Thousands of teams trust Re:amaze to deliver exceptional customer experiences. Codeity found a complete customer support solution with integrated mobile live engagement. Pipsnacks dramatically improved service efficiency—support agents can now view order information directly within the messaging interface, leading to faster response times. Pilot and Captain empowers non-support specialists to provide quality service through an intuitive system. Art of Skin Care saw live chat customers grow from just 1-2 per week to 60-80 weekly, thanks to seamless customer engagement.

Getting started is risk-free: Re:amaze offers a 14-day free trial with no credit card required. You can be up and running in about 5 minutes. The platform uses a monthly billing model with no long-term contracts, so you can cancel anytime without cancellation fees.

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Core Features That Transform Customer Support

Here's what you can actually do with Re:amaze—and how each feature translates to real value for your team and customers.

You can deploy an AI Agent that works while you sleep. The AI Agent runs 24/7, answering common questions, providing product information, and handling basic inquiries like order status checks. It learns from your knowledge base articles, so the more helpful content you provide, the smarter it becomes. This means customers get instant answers anytime, not just during business hours—and your team wakes up to fewer routine tickets.

You can embed live chat on your website or app. The Embed SDK lets you place a customizable chat widget directly on your site or inside your mobile app. You can set up automated messages that trigger when visitors arrive, create chatbots for common scenarios, and even enable video calls within the chat window for more personal support. This transforms passive website visitors into engaged customers.

You can reach customers before they leave. Cues lets you send proactive messages based on automated triggers—like reminding shoppers about items left in their cart, welcoming new users with helpful onboarding tips, or promoting time-sensitive offers. You're not just waiting for customers to reach out; you're meeting them where they are with relevant, timely messages.

You can build a self-service knowledge base. The FAQ and Knowledge Base feature lets customers find answers on their own, reducing support ticket volume while improving customer satisfaction. You can customize the look and feel to match your brand, and AI assists with article generation to help you build content faster. Deploy it as an embedded widget or on a custom domain for a fully branded experience.

You can see exactly what your customers see. Peek enables co-browsing, meaning you can watch a customer's screen in real-time to identify where they're getting stuck. When combined with AI-assisted responses, this becomes incredibly powerful for technical support or complex product questions. Instead of asking customers to describe problems vaguely, you see the issue firsthand.

You can manage multiple brands from one account. If you run several brands or companies, Multibrand lets you handle support for all of them within a single Re:amaze account. Each brand maintains its own branding, workflows, and data while your team manages everything from one dashboard.

You can automate repetitive tasks. Workflows let you create custom triggers that automatically assign tickets, send auto-replies, apply tags, or route conversations to the right team members. This eliminates manual busywork and ensures consistent responses.

You can monitor customer activity in real-time. The Live Dashboard shows you visitor browsing behavior, shopping data, and geographic information as it happens. Your team can proactively engage customers who show buying signals or appear stuck during checkout.

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Who Benefits Most from Re:amaze

Re:amaze serves a wide range of industries and team sizes. Here's where it typically shines—and some honest guidance on whether it's the right fit for you.

E-commerce businesses find Re:amaze especially valuable. Customer questions naturally span multiple channels—product inquiries on chat, order issues via email, and engagement on social media. The unified inbox brings all these conversations together, and the Shopify integration lets your team pull up order details directly in the message thread. Teams like Pipsnacks have seen response times shrink dramatically because agents no longer need to switch between systems. If you're selling products online and want to provide responsive, coordinated support, this setup works well.

SaaS and web application companies rely on Re:amaze for technical support scenarios. The combination of a searchable knowledge base, AI Agent for common questions, and Peek for real-time screen sharing creates a powerful support stack. Customers can self-serve through documentation, get instant AI responses for basic issues, and escalate to human agents who can literally see what the customer sees. This dramatically improves first-contact resolution rates.

Multi-brand organizations leverage the Multibrand feature to manage support across different companies or product lines from one account. Each brand maintains distinct branding and workflows while your central team handles everything efficiently.

Teams that value mobility appreciate the native iOS and Android apps. Your support team isn't tied to desktop computers—push notifications mean you can respond to customers from anywhere, whether you're between meetings or working remotely.

Growing companies needing collaboration benefit from shared inboxes, team presence indicators, and conversation assignment rules. Everyone sees the same customer history, which prevents the frustrating "I already replied to that" scenarios.

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Technical Foundation and Integration Ecosystem

For teams that need technical flexibility—whether you're integrating with existing systems or building custom solutions—Re:amaze offers robust developer tools and an extensive integration ecosystem.

Multi-channel unified inbox forms the technical backbone. Every communication channel—email, website chat, social media messages (Facebook, Twitter, Instagram), SMS, VoIP, video calls, and push notifications—feeds into a single conversation thread. Customers can switch between channels without losing context, and your team sees the complete history regardless of how the conversation started.

Embed SDK lets you place Re:amaze chat directly into any website. It's not just a simple widget—you can customize appearance, set trigger rules based on visitor behavior, and control exactly when chats initiate. This works whether you're running a simple landing page or a complex web application.

Mobile SDK provides native iOS and Android support. Unlike competitors that only offer web wrappers, Re:amaze gives you actual native mobile SDKs for a seamless in-app experience. Your mobile app gets integrated customer support without forcing users to leave for a browser-based chat.

Custom Module SDK extends platform capabilities. Build custom functionality specific to your business—whether that's a specialized customer lookup, product recommendation engine, or industry-specific workflow—and integrate it directly into the Re:amaze interface.

RESTful JSON API connects Re:amaze to virtually any system. If you need to build custom integrations beyond the pre-built options, the API provides full access to conversations, customers, knowledge base, and more.

Built-in AI capabilities go beyond the AI Agent. You get AI conversation summarization (great for handing off between team members), sentiment analysis (understands whether customers are happy or frustrated), AI-powered article generation for your knowledge base, and reply pre-drafting that suggests responses based on context.

50+ official integrations cover the most popular tools in e-commerce, CRM, communication, and productivity. Key integrations include:

• E-commerce: Shopify, BigCommerce, WooCommerce, Magento
• Communication: Slack, Microsoft Teams, Discord
• Productivity: Zapier, Jira, Asana
• Payments: Stripe, PayPal
• Content: WordPress

Data security and compliance are supported through custom data modules and SSO (Single Sign-On) authentication. You control who accesses what, and the platform provides standard privacy policies, terms of service, and cookie policies.

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Pricing Plans: Finding the Right Fit

Re:amaze uses straightforward, transparent pricing with no hidden fees or confusing tier structures. Here's the complete breakdown.

Free Trial: 14 days full access to all Plus features—no credit card required. Most teams are up and running in about 5 minutes.

Starter Plan: $59/month (fixed fee, unlimited team members)

• Best for: Very small teams or startups with limited budgets
• What's included: All Basic features with unlimited team seats
• Limitation: 500 response sessions per month
• Ideal if: You have a small volume of support conversations and want everyone on your team to have access

Basic Plan: $29/user/month (or $26.10/user/month with annual billing, saving 10%)

• Best for: Small teams and startups establishing customer support
• What's included:
  • Unlimited email inbox
  • Live chat for website and app
  • Social media channels (Facebook, Twitter, Instagram)
  • Public and internal FAQ/knowledge base
  • Workflow automation (macros)
  • Reply templates
  • Website integration
  • Chatbots
  • Cues (proactive messaging)
  • Basic reporting
  • Customer intent tracking
• Ideal if: You need solid multi-channel support without advanced features

Pro Plan: $49/user/month (or $44.10/user/month annually)

• Best for: Growing businesses needing more advanced capabilities
• Everything in Basic, plus:
  • Multi-brand management (unlimited brands)
  • Real-time website visitor tracking
  • Advanced reporting and analytics
  • SMS and voice channels
  • Custom hosted domains for knowledge base
  • Customizable email branding
  • Status Page (for outage communications)
• Ideal if: You manage multiple brands or need visitor insights for proactive sales

Plus Plan: $69/user/month (or $62.10/user/month annually)

• Best for: Mature teams requiring comprehensive support features
• Everything in Pro, plus:
  • Peek co-browsing (real-time screen sharing)
  • Department organization (staff grouping)
  • Staff performance reports
  • Staff scheduling and vacation management
  • Custom staff roles
  • Customer satisfaction surveys
  • In-chat video calls
  • FAQ article edit history
• Ideal if: You need advanced support features, video support, and team management tools

Enterprise Plan: Custom pricing

• Best for: High-volume businesses or those needing white-glove service
• What's included: Dedicated support, custom implementations, high-volume handling
• Contact: Reach out to Re:amaze sales for custom quotes

Billing Philosophy: Re:amaze charges per team member (seat-based), not per agent. This means everyone who needs access gets it—no surprise charges when you add new team members. The monthly billing model means no long-term contracts, and you can cancel anytime without cancellation fees.

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Frequently Asked Questions