Moveworks is an enterprise AI assistant platform that helps employees with IT, HR, and finance tasks. Its Reasoning Engine enables end-to-end task automation, while 1000+ pre-built AI agents accelerate productivity. Trusted by 350+ leading enterprises worldwide.




Imagine starting your workday with a simple message: "I need access to the marketing analytics dashboard" or "Can someone approve my expense report?" Instead of navigating through multiple systems, waiting in queues, or explaining your issue to multiple support agents, you get an instant response—and the task gets done. This is the reality for over 5 million employees at companies like Toyota, CVS Health, Broadcom, and Snowflake who use Moveworks every day.
If you work at a mid-size or large company, you've probably experienced this: an IT issue that takes days to resolve, an HR question that gets bounced between departments, or a simple request that gets lost in the shuffle. Your IT and HR teams are overwhelmed—buried under repetitive tickets while strategic projects pile up. The traditional model of enterprise support simply can't keep up with modern workforce demands.
Moveworks is the first platform to deeply combine Agentic AI with an enterprise-grade Reasoning Engine. Unlike chatbots that just search knowledge bases, Moveworks can actually understand, plan, execute, and adapt to employee requests—completing end-to-end task automation across your existing business systems.
Here's what makes Moveworks different: when you ask for help, its AI doesn't just find a relevant article. It reasons about your actual goal, breaks down the steps needed to accomplish it, and then executes those steps across your connected systems—whether that's ServiceNow, Workday, Salesforce, or any other enterprise application.
Moveworks isn't just a promising startup—it's a proven enterprise solution:
Companies like Toyota, CVS Health, Broadcom, and Unilever have deployed Moveworks across their organizations, and the results speak for themselves: 88% autonomous resolution rates, millions saved in support costs, and significantly improved employee satisfaction.
What can Moveworks actually do for your organization? Let's walk through the platform's key capabilities—all designed to automate repetitive tasks, accelerate resolutions, and free your teams to focus on work that matters.
Moveworks AI Assistant is the flagship capability that employees interact with most. Powered by the Reasoning Engine, it understands natural language requests—no need to learn specific commands or keywords. Whether an employee asks "How do I reset my password?" or "I need to request time off for next week," the AI comprehends intent and takes action.
What sets it apart: Moveworks doesn't just provide answers. It completes tasks. If an employee needs software installed, the AI can trigger the installation workflow. If someone needs their expense report approved, it can route the request and follow up. This is true end-to-end automation, not just information retrieval.
Performance data: 88% autonomous resolution rate, with average response times measured in seconds.
Sometimes employees just need information, not action. Moveworks Enterprise Search provides instant, context-aware answers across all your business applications. The system understands what employees are looking for—even when they don't use exact keywords—and delivers relevant results based on their role, location, language, and access permissions.
Performance data: Equinix achieved 96% ticket routing accuracy after implementing Moveworks Enterprise Search.
Every organization has unique processes. Agent Studio is Moveworks' low-code/no-code development environment that lets your teams build and deploy custom AI agents without requiring deep technical expertise. Whether you need an agent for IT asset management, HR benefits enrollment, or facilities maintenance, Agent Studio provides the tools to create, test, and scale intelligent agents.
Performance data: Over 10,000 AI agents have already been built on the Moveworks platform.
If building from scratch isn't your style, the AI Agent Marketplace offers over 1,000 pre-built, production-ready AI agents. These cover scenarios across IT, HR, Finance, Sales, Marketing, and Engineering. Every agent has been validated in enterprise environments, so you can deploy quickly with confidence.
At the heart of Moveworks is the Reasoning Engine—a sophisticated AI system designed specifically for enterprise support. It doesn't just respond to queries; it thinks through problems. When faced with a complex request, the engine decomposes it into manageable steps, determines the right sequence of actions, and executes them autonomously.
Key capabilities include:
Your support tickets and resolutions contain valuable knowledge. Knowledge Studio uses AI to automatically extract insights from your support data and transform them into structured help documentation. This means your knowledge base grows and improves automatically—without manual curation.
How do you know if your AI deployment is working? Employee Experience Insights provides real-time analytics dashboards that reveal deployment performance, identify trends, and pinpoint areas for continuous improvement. Make data-informed decisions about your employee experience strategy.
Beyond support automation, Moveworks includes productivity-enhancing features like Quick GPT (for quick AI-assisted writing) and Brief Me (for summarizing lengthy content). These tools integrate directly into the workflows employees already use.
Moveworks serves organizations across industries, but it's particularly valuable for mid-size to large enterprises where support requests number in the thousands each month. Here's how different types of organizations benefit:
If your IT team spends most of their time on repetitive Level 1 support—password resets, software access, printer issues—you're not using their skills effectively. Moveworks automates these routine requests so your IT staff can focus on strategic projects.
Real results: Broadcom achieved an 88% autonomous resolution rate. Equinix shortened ticket lifecycle by one-third. Toyota reduced mean time to resolution (MTTR) to be 400 times faster than industry averages.
Employees shouldn't need to navigate complex internal systems or wait hours (or days) for answers. Moveworks provides a unified AI assistant that works across all your systems, delivering consistent, high-quality support.
Real results: Procore reports 98% employee satisfaction. Unity achieved 90% employee satisfaction with Moveworks.
HR teams are constantly bombarded with questions about benefits, policies, time-off requests, and payroll. These questions are important, but they prevent HR professionals from working on talent strategy, culture initiatives, and employee development.
Real results: BambooHR customers reduced ticket volume by 20-30%, allowing HR teams to redirect energy toward strategic work.
For organizations looking to optimize IT spending without sacrificing service quality, Moveworks delivers substantial cost savings through automation.
Real results: A Fortune 500 aerospace manufacturer reduced L1 support contract costs by 75% and sped up approvals by 60 times. West Monroe saved $1.4 million in one year—a 40% cost reduction.
New employee onboarding typically involves multiple systems, multiple approvals, and lots of waiting. Moveworks automates account creation, software configuration, and onboarding training delivery.
Real results: Procore integrated over 500 new employees in just 3 months. A professional networking platform onboarded 500+ new employees in 3 months.
When employees can solve their own issues without waiting for support, everyone wins. Moveworks provides around-the-clock instant responses.
Real results: Amadeus saves over 16,000 employee hours per month. Ciena saw 20% quarterly growth in self-service adoption.
Not sure where to start? Most organizations begin with IT support automation since IT tickets typically represent the highest volume. From there, expand to HR and Finance based on your team's biggest pain points. The AI Agent Marketplace makes it easy to pilot different agents before committing to full deployment.
If you're evaluating Moveworks for your organization, understanding the technical foundation helps you assess fit, integration requirements, and security posture. Here's what underpins the platform:
Moveworks Reasoning Engine is specifically designed for enterprise support scenarios—it's not a general-purpose chatbot adapted for business use. The engine can handle complex, multi-step requests by breaking them down into logical sequences, determining dependencies, and executing across connected systems.
How it works: When an employee submits a request, the Reasoning Engine doesn't just match keywords. It understands the underlying goal, identifies what systems need to be accessed, determines the correct sequence of actions, and executes them autonomously. If it encounters ambiguity, it asks clarifying questions before proceeding.
The platform uses a modular architecture where specialized agents handle different types of requests. This design offers several advantages:
Moveworks combines multiple AI models—both open-source and proprietary—to deliver optimal performance across different request types. This approach ensures the right model handles the right task, improving accuracy and efficiency.
Enterprise customers have rigorous security requirements, and Moveworks delivers:
Certifications:
AI Security Practices:
Data Security:
One of Moveworks' greatest strengths is its ability to connect with your existing enterprise infrastructure. Here's how the platform fits into your broader technology ecosystem:
Moveworks integrates with all major enterprise applications including ServiceNow, Workday, Salesforce, SAP, Microsoft 365, Google Workspace, Jira, Slack, Teams, and hundreds of others. The platform uses quick connector setups and supports MCP (Model Context Protocol) for streamlined integrations.
With over 1,000 pre-built AI agents available, the Marketplace offers turnkey solutions for common enterprise scenarios:
Every agent in the Marketplace has been validated in production environments, so you're deploying proven solutions—not experiments.
For organizations with specific requirements, Agent Studio provides a complete IDE for designing, testing, and scaling custom AI agents. The low-code/no-code interface means business analysts can contribute to agent development without deep programming expertise, while developers can access advanced customization options when needed.
In 2024, ServiceNow acquired Moveworks for $2.85 billion—a transaction that validates Moveworks' technology leadership and creates powerful integration opportunities. The platforms now work together even more deeply, combining Moveworks' AI capabilities with ServiceNow's enterprise workflow leadership.
This partnership means:
Moveworks is delivered as a cloud service from AWS infrastructure, with deployment options to meet geographic and compliance requirements:
Before deployment, audit your most frequently used business systems and identify which have the highest support ticket volume. The AI Agent Marketplace likely has pre-built agents for your top systems—start there for fastest time-to-value. For highly customized workflows, plan time for Agent Studio customization.
Most enterprise AI assistants focus on search—finding relevant knowledge base articles when employees ask questions. Moveworks goes far beyond that. Its Reasoning Engine can actually complete tasks end-to-end: it understands what you need, breaks down the steps to get it done, and executes across your connected systems. It's not just answering questions; it's doing the work.
Moveworks supports over 100 languages, making it suitable for truly global enterprises. Whether your workforce spans 150 countries like AkzoNobel or operates regionally, Moveworks can handle the linguistic diversity of your organization.
Moveworks maintains enterprise-grade security with extensive certifications: ISO 27001, SOC 2 Type 2, FedRAMP, GDPR, and CCPA compliance. Critically, Moveworks does not use customer data to train its global generative AI models. All data is encrypted at rest and in transit, with strict access controls and PII masking. These practices have satisfied requirements at Fortune 500 companies and government agencies alike.
Moveworks is designed for fast time-to-value. Typical enterprise deployments realize value within 8 weeks. The platform includes pre-built agents, quick connectors, and proven deployment methodologies that accelerate time-to-productivity.
Yes. Moveworks integrates with all major business applications including ServiceNow, Workday, Salesforce, Microsoft 365, Google Workspace, and hundreds of others. The platform provides over 1,000 pre-built AI agents and quick connector setups. Most enterprises can connect their core systems within the first few weeks of deployment.
Moveworks serves organizations across manufacturing, healthcare, financial services, government, technology, retail, and more. Notable customers include Toyota (manufacturing), CVS Health (healthcare), Broadcom (technology), AkzoNobel (chemicals), and Leidos (defense). The platform's flexibility makes it suitable for virtually any industry with significant employee support needs.
Agent Studio provides a low-code/no-code development environment for building custom AI agents. Business users can create agents using visual tools, while developers can access advanced scripting for complex scenarios. The platform includes templates, testing environments, and deployment workflows that accelerate development. Over 10,000 agents have been built on Moveworks to date.
Since the 2024 acquisition, Moveworks continues operating as an independent product with its own roadmap and brand. The acquisition enables deeper integration with ServiceNow's ITSM and HR Service Delivery platforms, combining Moveworks' AI capabilities with ServiceNow's enterprise workflow strength. Customers benefit from both continued innovation and tighter platform integration.
Moveworks is an enterprise AI assistant platform that helps employees with IT, HR, and finance tasks. Its Reasoning Engine enables end-to-end task automation, while 1000+ pre-built AI agents accelerate productivity. Trusted by 350+ leading enterprises worldwide.
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