MendableAI - Empower your team with AI-driven support

MendableAI revolutionizes the way businesses handle customer support and internal queries by deploying a secure, AI-powered assistant that is trained on your technical resources. Trusted by top companies from small startups to Fortune 500 giants, MendableAI ensures that your team is not burdened with repetitive questions. Instead, it provides just-in-time answers for sales and support, allowing your staff to focus on more critical tasks. With enterprise-grade security and continuous learning capabilities, MendableAI is the perfect solution for enhancing customer satisfaction and operational efficiency.

How It Works

MendableAI operates by integrating seamlessly with your existing documentation and support channels. Here's how it works:

• Data Integration: Connect your technical resources through secure data connectors to integrate platforms like Google Drive, Salesforce, and Zendesk.
• AI Training: Utilize MendableAI's learning capabilities by correcting model responses and tailoring them to better fit your company's needs. This includes customizing prompts to maintain brand voice and prevent hallucinations.
• Security Features: With SOC 2 Type II certification, role-based access control, and support for SSO (SAML, OIDC, OAuth), MendableAI ensures your data is secure and only accessible to authorized personnel.
• Customizable Models: Choose from various AI models, including GPT-3.5-Turbo and GPT-4, to best suit your business requirements. MendableAI allows for custom fine-tuning to optimize performance.
• Deployment Flexibility: Deploy MendableAI internally or externally, offering flexibility in usage. The platform supports a variety of components, from search bars to full CLIs.
• Continuous Improvement: Regular updates and feedback-driven training keep MendableAI's responses accurate and relevant, adapting to new data and user interactions.

These components work together to provide a robust AI infrastructure that enhances support capabilities, ensuring efficiency and customer satisfaction.

Usage

To get started with MendableAI, follow these simple steps:

1. Sign Up: Begin by signing up at mendable.ai and creating a project. You'll obtain an anon key for client-side integration.
2. Connect Data: Use MendableAI's GUI or API to connect your data sources, ensuring comprehensive access to your technical resources.
3. Customize Model: Adjust the base model properties and prompts to align with your brand's voice and requirements.
4. Deploy: Choose your deployment strategy—internally, externally, or both—using MendableAI's flexible API.
5. Monitor & Train: Regularly correct AI responses and monitor interactions to continuously improve the model's accuracy and performance.

Customer Support Automation

Automate responses to common customer inquiries, freeing up agents to handle complex issues.

Internal Knowledge Base

Provide employees with a reliable source of information for internal processes, reducing the need for support tickets.

Sales Assistance

Use AI to quickly fetch product information and FAQs, improving sales efficiency and customer interaction.

Technical Documentation Access

Allow developers to access documentation and technical resources swiftly, enhancing productivity.

Data Analysis

Utilize AI to answer complex data queries and provide insights, streamlining analytics processes.

Educational Support

Assist students with immediate answers to their educational queries, enhancing the learning experience.

Features

• Enterprise-grade security: SOC 2 Type II certified, supporting SAML, OIDC, OAuth for SSO, ensuring data protection and compliance.
• Customizable AI models: Supports multiple base models, including GPT-3.5-Turbo and GPT-4, with options for custom fine-tuning.
• Continuous learning: Allows correction of model responses to improve accuracy and adapt to new data and interactions.
• Flexible deployment: Deploy internally, externally, or both, with support for diverse components like search bars and CLIs.
• Secure data connectors: Integrate with platforms like Google Drive and Salesforce securely using OAuth 2.0.
• Role-based access control: Ensures only authorized users have access to specific data, enhancing security.

Free (monthly): $0

• 500 message credits per month
• Pre-built Components + API
• Unlimited Data Sources
• Analytics Platform
• Model Customization
• Data Connectors
• Custom Fine-tuning
• White Label Components
• Data Export

Enterprise (monthly): Custom

• 500+ message credits per month
• White Label Components
• Custom Fine-tuning
• Custom Models
• Bring your own key
• SSO
• Analytics & Data Export
• Custom Data Connectors
• SLA & Premium Support

FAQ

1. Is MendableAI free?

Yes, MendableAI offers a free plan with 500 message credits per month, and it's also free for certain open source projects.

2. How does MendableAI train its models?

MendableAI uses a 'teach the model' feature where you can correct AI responses, allowing it to learn and improve accuracy.

3. Can I use MendableAI for internal and external purposes?

Absolutely, MendableAI can be deployed both internally and externally, providing flexible AI solutions for various use cases.

4. What security measures does MendableAI have?

MendableAI is SOC 2 Type II certified and supports SSO with SAML, OIDC, and OAuth, ensuring robust security.

5. How can I customize MendableAI's responses?

You can customize model prompts and properties to align with your brand's voice and specific requirements.

6. Does MendableAI support multiple AI models?

Yes, MendableAI supports various models, including GPT-3.5-Turbo and GPT-4, with options for custom tuning.

7. What are MendableAI's deployment options?

MendableAI can be deployed internally, externally, or both, with support for components like search bars and chat bubbles.

8. How does MendableAI handle data integration?

MendableAI uses secure data connectors to integrate with platforms such as Google Drive and Salesforce.