Mava - AI-powered customer support for Web3 communities

What Is Mava?

If you run a Web3 company or manage a community on Discord, Telegram, or Slack, you know how overwhelming customer support can become. Members ask the same questions repeatedly, your team struggles to keep up with messages across multiple platforms, and response times creep up while satisfaction drops. This is the reality for thousands of community-driven businesses today.

Mava is an AI-powered customer support and engagement platform built specifically for community channels. Unlike traditional helpdesk tools that treat support as isolated tickets, Mava meets users where they already are—in the Discord servers, Telegram groups, and Slack workspaces where communities thrive.

The platform unifies all your community channels into a single shared inbox, then adds an intelligent AI layer that automatically answers common questions. The result? You can reduce support tickets by up to 60% while giving members instant responses anytime, anywhere.

What sets Mava apart is the speed of implementation. You don't need weeks of setup or developer resources. Most teams go from sign-up to fully operational in just 20 minutes. Connect your community channels, train the AI with your existing knowledge base, and let it handle the rest.

The platform has already powered over 1,000 communities and processed more than 2 million private support tickets. Its AI has delivered over 50,000 public automated responses. Companies like Layer3, Magic Square, Alchemy, Do Gods, Movement, Eigen Layer, 1inch, and even TikTok trust Mava to manage their community support operations.

Mava's Core Features

Here's what you can actually do with Mava—and more importantly, how each feature solves real problems your team faces daily.

Community Channels Integration lets you connect Discord, Telegram, and Slack directly to Mava. Bots automatically pull tickets from all these channels into one unified inbox. Whether you have multiple public channels or private support threads, everything flows into a single dashboard. This means your team never misses a message, and members get responses in the same platform they asked from.

Web Chat adds a real-time chat widget to your website in just minutes. You get a customizable snippet to embed, and visitors can reach your team instantly without leaving your site. This directly improves conversion rates—when visitors get immediate answers, they're more likely to become users or customers.

Shared Inbox is the command center for your support operations. Every conversation from every channel lands here. Your team can track ticket status, create custom views for different priorities, and set up automation workflows that route tickets intelligently. It scales to handle thousands of tickets without chaos.

AI Support Agent is the brain of the operation. You train it using your existing knowledge—your website, Google Docs, GitBook, or any content source. Once trained, it answers questions instantly in public channels and assists with private tickets. Over 50,000 public AI responses have already been delivered through the platform. The AI understands context, not just keywords, so answers feel natural and helpful.

Analytics Dashboard gives you clear visibility into your support performance. Track metrics like total resolved tickets, AI-resolved issues, and unanswered questions. Monitor CSAT scores and see trends over time—daily, weekly, or monthly. This data helps you spot problems before they escalate and optimize your support operations proactively.

Automations reduce repetitive work through templated replies, conversation forms, rule-based routing, and time-triggered actions. Set up automated responses for common scenarios, create self-service flows, and let the system handle routine inquiries while your team focuses on complex issues.

Who Is Using Mava?

Mava serves teams across the Web3 space and beyond. Here's how different users benefit—and whether that matches what you're looking for.

Discord Community Scaling is the most common use case. When your Discord server grows from hundreds to thousands of members, the volume of questions becomes unmanageable. Mava's AI steps into public channels and automatically answers repetitive questions—wallet connection issues, token utility questions, troubleshooting steps. Your human team handles nuanced issues that require context or empathy. The result is a 60% reduction in tickets reaching your team, and members get instant answers even at 3 AM.

Telegram Group Management works similarly. Telegram groups often become flooded with repeated questions that derail meaningful discussions. Mava's AI bot identifies common questions and responds automatically, while routing more complex issues to private tickets. Community members feel heard and supported without overwhelming your moderators.

Website Real-Time Support helps companies convert visitors into users. When someone lands on your site with a question, the Web Chat widget provides instant engagement. This real-time interaction answers objections at the moment of decision, directly improving your conversion funnel.

Multi-Channel Unified Management solves the fragmentation problem. If you're running communities across Discord, Telegram, Slack, and handling email inquiries, switching between platforms wastes time and creates gaps. Mava brings everything into one interface. Your team sees the full conversation history regardless of where it started.

Web3 Project Community Operations benefit from around-the-clock global support. Web3 never sleeps—your community spans time zones worldwide. AI handles questions when your team is offline, ensuring no one waits for help. When human attention is needed, tickets are intelligently routed based on availability and expertise.

Team Collaboration Support keeps everything organized. With shared inbox features, multiple team members can work the same queue without duplicating efforts. Status tracking shows who's handling what, custom views filter by priority or topic, and automation ensures fair distribution.

Getting Started with Mava

One of Mava's strongest selling points is how quickly you can go from sign-up to live support. Here's the step-by-step path to get running in about 20 minutes.

Step 1: Create Your Account Head to mava.app and sign up. You can start with the free Starter plan—it includes 100 support requests per month and two AI knowledge sources. This is ideal for smaller communities or for testing the platform thoroughly before committing.

Step 2: Train Your AI Agent Connect your knowledge base. Mava supports multiple sources: your website, Google Docs, GitBook, or direct text input. The AI reads this content and uses it to answer questions. Take time to cover your FAQ topics comprehensively—the better your knowledge base, the more accurate AI responses become.

Step 3: Connect Your Community Channels Link your Discord server, Telegram group, or Slack workspace. The setup wizard guides you through granting bot permissions. You'll need appropriate server permissions for the bot to read messages and respond in channels. Mava provides clear instructions for each platform.

Step 4: Test Before Going Live Use the dashboard's testing tools to preview how your AI responds. Ask sample questions and review answers. This step reveals gaps in your knowledge base so you can fill them before members see the responses.

Step 5: Deploy and Monitor Launch in your community and let AI handle public channel questions. Watch your analytics dashboard to track performance. You can always adjust AI sensitivity, add new knowledge sources, or fine-tune automation rules as you learn what works best.

Mava's Pricing Plans

Mava's pricing is straightforward: you pay based on support request volume, not team size. Every plan includes unlimited team members and full access to AI features.

Starter ($0/month): Perfect for smaller communities or teams just getting started. You get 100 requests monthly and can train AI on two knowledge sources. It's the best way to experience the platform without investment.

Bullish ($99/month): Designed for growing communities. With 500 monthly requests and five knowledge sources, this plan handles increased volume while giving your AI more context to work with.

Diamond ($199/month): The sweet spot for established projects. You unlock multilingual AI bots, full Webhooks & API access, and 2,000 monthly requests. This is where custom integrations and global community support become practical.

Whale ($599/month): For large-scale operations handling serious volume. 10,000 monthly requests and 20 knowledge sources keep even the busiest communities covered.

Enterprise: Custom solutions for organizations with specific requirements. Contact Mava directly to build a plan that fits your needs.

All plans include unlimited seats—you can add your whole team at no extra cost. You're only paying for how many support requests you handle, not how many people handle them.

Frequently Asked Questions

<card type="faq" title="What counts as a "support request"?"> A support request is either one private ticket created by a member, or one public answer provided by your AI bot in a Discord channel or Telegram group. Every time a conversation is opened or the AI responds publicly, it counts toward your monthly limit.