Fluidworks - Voice-First AI Agent for SaaS onboarding with cursor control

What Is Fluidworks (Onbi)?

If you've ever watched a user sign up for your product and then wander aimlessly through your interface, clicking randomly and eventually giving up—you're not alone. The reality is sobering: up to 50% of users who register for a SaaS product never return after their first session. They get stuck, feel overwhelmed, and simply leave. Traditional onboarding tools offer static tooltips or pre-recorded videos that users can skip, ignore, or miss entirely. The gap between "signed up" and "found value" remains the silent killer of growth for countless product teams.

Fluidworks (核心产品 Onbi) changes this equation entirely. It's the first Voice-First Onboarding AI Agent with real "operator capability"—meaning it doesn't just tell users what to do, it actually shows them by controlling their cursor in real-time while explaining each step aloud. Think of it as having a patient, expert team member sitting next to every new user, guiding them through the product one click at a time.

This isn't a chatbot with a script. Onbi combines studio-quality voice synthesis (<500ms response latency) with real-time cursor control, creating an experience that feels genuinely human. The AI speaks, demonstrates, and completes actions alongside the user—never faster than they can follow, never slower than necessary.

The results speak for themselves. Over 100 modern product-led growth teams trust Fluidworks, with more than 10,000 user sessions already validated on the platform. On Product Hunt, Fluidworks earned Featured status—a testament to the innovation it brings to the market.

One of their customers, Swapcard, saw transformative outcomes: activation time dropped from 27 minutes to just 16.7 minutes (a 38% improvement), and their free-to-paid conversion rate climbed from 18% to 25%—a 7 percentage point gain that directly impacted revenue. If you're serious about product-led growth, Onbi isn't just a nice-to-have; it's becoming essential.

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Core Features That Make It Work

What actually happens when a user interacts with Onbi? Let's walk through the capabilities that set Fluidworks apart from traditional onboarding solutions.

Voice + Cursor Synergy: Your AI Agent Demonstrates in Real-Time

The magic starts with Onbi's ability to speak and act simultaneously. While traditional tools show a tooltip or play a video that users might skip, Onbi takes control of the cursor and walks through each step exactly as a human would—clicking the right buttons, filling in the right fields, navigating to the correct screens. The voice explanation stays perfectly synchronized, lagging less than 500ms so the experience feels natural and responsive. This "side-by-side" guidance dramatically outperforms passive content because users are actively participating, not just watching.

Dynamic Personalization: One Onboarding Journey Doesn't Fit All

Your marketing team, sales team, and product team all know this truth: an admin user has completely different needs from a regular end-user, and a paying customer deserves different treatment than someone in a trial. Onbi connects to your CRM or CDP (HubSpot, Salesforce, Segment, and others) to pull user data in real-time. It then customizes the entire onboarding journey based on role, subscription plan, company size, and lifecycle stage. A trial user sees a feature-limited walkthrough focused on conversion; an enterprise admin sees the setup and security configurations they actually need. This personalization happens automatically—no engineering work required after initial integration.

Real-Time Error Recovery: When Users Go Off-Script

Here's a reality every product team accepts: users don't follow scripts. They click the wrong button, navigate away unexpectedly, refresh the page mid-flow, or try to skip ahead. Traditional guided tours break completely in these moments, leaving users stranded. Onbi monitors page-level events continuously. When it detects the user has deviated from the planned path—whether accidental or intentional—it automatically reroutes them back to the correct flow without interrupting the experience. No error screens, no "start over," just seamless recovery that keeps the momentum going.

Self-Service Playbook Editor: Marketing Owns Onboarding Again

This is the feature that wins over skeptical teams. The Playbook Editor is a visual, drag-and-drop tool that lets your marketing or customer success team build and modify onboarding flows without writing code or filing tickets with engineering. Want to add a new step? Drag it in. Want to change the wording? Edit it directly. Need to update the flow for a new feature launch? Done in minutes, not sprints. The result: onboarding can actually keep pace with product updates and marketing campaigns, not lag months behind.

A/B Playbook Testing: Optimize Through Experimentation

Speaking of keeping pace—how do you know your onboarding flow is actually the best one? Onbi includes built-in A/B testing that lets you publish multiple variants of a playbook and measure which one drives higher completion rates, faster activation, and better conversion. Run experiments on different messaging, different step sequences, or different persona targeting. The analytics dashboard shows you clear results so every change you make is data-informed, not just gut-feeling.

In-App Agent + Multi-Agent: Embedded Guidance Throughout the Lifecycle

Onbi isn't limited to initial onboarding. The In-App Agent can be embedded anywhere in your product as a persistent interactive guide—onboarding, feature adoption, re-engagement campaigns, or even customer support. You can deploy multiple agents across the product lifecycle: one for new user setup, another for advanced feature discovery, and a third for renewal or upgrade prompts. This multi-agent architecture means you can have specialized, context-aware guidance at every stage, not just a one-size-fits-all welcome tour.

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Who Is Using Fluidworks (Onbi)?

Fluidworks isn't a generic tool—it's built for specific teams facing specific challenges. Here's how different organizations benefit, so you can see if your situation matches.

Scenario 1: Slow User Activation

Your users register, but they take forever to reach that "aha" moment. Traditional static tours lose them quickly (remember: up to 50% never come back). Onbi solves this by providing voice-guided, cursor-controlled demonstrations that hold attention and drive action. Swapcard saw activation time drop from 27 minutes to 16.7 minutes—a 38% improvement. When users get to value faster, they convert more often and churn less.

Scenario 2: Overwhelmed Support Teams

Your support inbox is flooded with the same basic questions over and over: "How do I set up X?" "Where do I find Y?" Your team is burning out on repetitive tickets. Onbi acts as a 24/7 self-service guide that answers questions interactively—no waiting, no ticket creation, no human required. Swapcard reduced their support tickets by 57% (from 14 per 100 registrations to just 6). That's real time back for your team to focus on complex issues.

Scenario 3: Low Product Adoption

Your power features sit unused because users never discover them. They stick to the basics and never realize what they're missing. Onbi uses intelligent nudges and adaptive learning paths to guide users toward advanced features based on their behavior. Over time, users become power users—and power users convert better, renew more often, and become advocates.

Scenario 4: Multiple User Roles with Different Needs

Your product serves admins, regular users, viewers, editors—a dozen different personas with completely different workflows. A single onboarding flow can't serve everyone effectively. Onbi's dynamic personalization pulls data from your CRM to customize the journey: admins see setup and permissions; end users see the workflows that matter to their daily work. The right content for the right role means higher completion rates and better first impressions.

Scenario 5: Slow Onboarding Iteration

Your product team ships a new feature, but the onboarding update takes weeks because it requires engineering tickets. By the time it's live, the feature is old news. The Self-Service Playbook Editor changes this entirely. Marketing or CS teams can create, edit, and publish new onboarding flows in minutes. Sprint planning for onboarding is no longer a bottleneck.

Scenario 6: Conversion Rate Optimization

You're running paid acquisition, but the gap between sign-up and paid conversion is too wide. You suspect onboarding is the leak, but you can't prove it or quantify the impact. Onbi's A/B testing and analytics dashboard gives you the data you need. Swapcard improved their free-to-paid conversion from 18% to 25%—a 7 percentage point gain—by systematically testing and optimizing their onboarding flows.

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Fluidworks (Onbi) Pricing Plans

Transparent pricing helps you choose with confidence. All plans are billed annually, and you can try any plan free for 7 days—no credit card required.

Which plan is right for you? The Start plan gives you everything needed to replace basic guided tours with voice-guided experiences. Grow is the sweet spot for most B2B SaaS teams—it adds the full in-app agent capabilities that unlock dynamic personalization and integration with your product. Scale is designed for larger organizations that need multiple agents across the customer lifecycle and premium voice quality for high-stakes demo scenarios.

All plans include a 7-day free trial. You can test the full feature set before committing—no billing information needed to start.

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Frequently Asked Questions