Droxy - Build and deploy AI agents across all customer channels

What is Droxy

If you run a business that deals with customer inquiries, you know the struggle: missed calls during evenings and weekends, slow response times that send potential customers elsewhere, and the overwhelming task of managing conversations across your website, phone, messaging apps, and social media. You might even have a team handling these channels, but the costs add up quickly—and still, you can't be available 24/7.

This is exactly the problem Droxy was built to solve.

Droxy is an omnichannel customer-facing AI Agent platform that helps businesses create and deploy intelligent AI agents in just minutes. Instead of hiring around-the-clock staff or missing potential leads while you sleep, Droxy lets you set up AI-powered agents that handle customer conversations across your website, phone calls, text messages, and social media platforms—all from a single dashboard.

What makes Droxy stand out is its simplicity and accessibility. You don't need any coding experience to get started. In fact, most users have their first agent up and running within minutes. The platform supports over 95 languages, meaning your AI can communicate with customers in their native language without any additional setup. Whether you're a small business owner, a growing agency, or an enterprise looking to scale operations, Droxy adapts to your needs.

The platform has already earned the trust of over 30,000 businesses worldwide. It boasts an impressive 4.9 out of 5 rating based on more than 100 LinkedIn creator reviews. For agencies looking to offer AI solutions to their clients, Droxy ranks as the #1 white-label AI agent platform, allowing you to create unlimited agents under your own brand.

The performance differences are striking when you compare businesses before and after implementing Droxy. Companies previously spent an average of 10 hours per week answering repetitive questions—time that DROXY eliminates entirely. Customer response times that used to range from 5 minutes to several days now happen instantly. Most impressively, lead conversion rates jump from 10% to 25%, meaning more of the inquiries you receive actually turn into paying customers. Best of all, while traditional customer service setups can cost $5,000-10,000 per month, Droxy starts at just $20 per month.

---

Core Features That Drive Results

Droxy offers a comprehensive suite of AI agents, each designed to handle specific customer interaction channels. Let's walk through what you can actually do with these tools.

Your Website Agent works around the clock answering visitor questions. You simply train it on your website content and business knowledge, and it handles product inquiries, pricing questions, and support requests instantly. Most users deploy their website agent within minutes—there's no complex setup or technical expertise required.

The Phone Agent transforms how you handle incoming calls. Powered by advanced speech recognition and AI conversation capabilities, it answers every call 24/7, 365 days a year. When customers call, they get immediate responses instead of voicemail. The agent can handle common questions, qualify leads, and intelligently transfer complex issues to your team. The result? A 100% call answer rate that means no opportunity ever slips away.

Messaging Agents unify your multi-platform conversations. Whether customers reach you through WhatsApp, Messenger, Discord, or Instagram, Droxy brings all these conversations into one place. You manage everything from a single dashboard, eliminating the chaos of switching between apps.

The Commenting Agent takes over social media engagement. It automatically responds to comments on your Facebook and Instagram posts, keeping your audience engaged even when you're busy with other tasks.

Beyond handling individual channels, Droxy excels at converting conversations into business results. The Automated Lead Collection feature uses AI to identify and capture contact information during conversations. Instead of manually following up on every inquiry, Droxy automatically gathers the details you need—email addresses, phone numbers, and specific interests—boosting lead conversion rates from 10% to 25%.

When situations require a human touch, the Seamless Human Hand-off feature ensures smooth transitions. Customers can request to speak with a person, or the AI can detect when a conversation needs escalation. Options include takeover requests, email handoffs, and call transfers—your team steps in only when it truly matters.

For e-commerce businesses, the Smart Product Recommendations feature integrates directly with Shopify to suggest relevant products during conversations, naturally increasing average order value.

The Multilingual Support means your AI communicates fluently in over 95 languages—English, Chinese, Spanish, French, German, Japanese, Korean, Arabic, and many more—without any additional configuration.

On the analytics side, Real-time Insights give you a clear picture of how customers interact with your business. You can see conversation volumes and trends broken down by channel—whether customers are reaching you through your website, WhatsApp, or elsewhere—and track growth patterns over time.

Knowledge Integration connects all your information sources. Your AI agent can learn from your website, e-commerce store, PDF documents, YouTube videos, and Google Drive files. These sources sync automatically, keeping your agent's knowledge current without manual updates.

Finally, Zapier Integration and API Access enable connections to your existing tools. Through Zapier, you can set up workflows without writing code. For more custom needs, the Droxy API gives developers full control over integrations.

---

Who Can Benefit from Droxy

Droxy serves a wide range of industries and business types. Here's how different sectors are putting the platform to work.

Home Services businesses—plumbers, electricians, HVAC technicians—often struggle with missed calls during busy periods, after hours, and during emergencies. With Droxy, an AI agent answers every call 24/7, assesses the urgency, checks technician availability, and schedules appointments immediately. The result is simple: never miss another service call, and watch your booked jobs increase.

Ecommerce brands face constant questions about products, shipping, returns, and sizing. An AI agent handles these inquiries instantly, recommends products based on customer needs, and guides shoppers toward purchases. This reduces customer wait times dramatically and improves conversion rates—customers get answers when they're ready to buy, not hours later.

Hospitality businesses—hotels, vacation rentals, restaurants—serve international guests who speak many languages. Droxy's multilingual capabilities mean guests receive instant responses in their preferred language, whether they're making reservations or asking about amenities. Guest satisfaction improves because questions get answered promptly, regardless of the time or language.

Real estate professionals deal with a high volume of inquiries about listings—from basic property details to scheduling showings. An AI agent handles the initial conversations, answers common questions about square footage, location, and pricing, and qualifies whether prospects are serious buyers or renters. This lets agents focus on showings and closings rather than endless phone tag.

Medical practices are overwhelmed with appointment scheduling and routine questions about insurance, office hours, and services. Droxy handles this administrative burden, freeing up staff to focus on patient care. The AI can confirm appointments, answer billing questions, and route urgent matters to the appropriate staff.

Automotive dealerships receive numerous calls about vehicle availability, features, financing, and test drives. An AI agent manages these inquiries, provides detailed vehicle information, and schedules test drives—improving sales efficiency while ensuring every shopper gets prompt attention.

Legal practices spend significant time on initial consultations that don't always lead to retained cases. Droxy handles the first contact, answers common legal questions, gathers case details, and identifies prospects who genuinely need legal representation. Attorneys then spend their time on cases that matter.

Agencies managing multiple clients find particular value in Droxy's white-label capabilities. Instead of managing separate tools for each client, agencies use Droxy's Enterprise plan to create unlimited AI agents branded with each client's identity. This lets agencies offer AI solutions as part of their service suite without the development costs of building their own platform.

---

Technical Capabilities That Power Your AI Agents

Behind Droxy's user-friendly interface lies sophisticated technology designed for performance and flexibility.

The platform gives you access to leading AI models from OpenAI, Anthropic, Google, and Meta. On the Basic plan, you get GPT-4o mini for efficient, cost-effective conversations. The Advanced plan adds GPT-4o for more complex interactions, Claude 3.5 Haiku for balanced performance, and Google's Gemini series. The Enterprise plan unlocks the full range including GPT-4o Realtime for voice applications and Claude 3.5 Sonnet for the most demanding conversation scenarios.

Knowledge management is where Droxy truly excels. Your AI agents don't just answer questions from a static FAQ—they learn from dynamic sources across your business. Connect your website and the agent automatically stays updated as you add new content. Link your Shopify store and product information syncs instantly. Upload PDFs, connect Google Drive folders, or add YouTube videos as knowledge sources. The system maintains synchronization automatically, so your agent always has current information to draw from.

The underlying architecture uses large language model (LLM) technology combined with advanced natural language processing. This enables the platform to understand context, interpret intent, and generate human-like responses that feel personal rather than robotic. You can further customize how your agent communicates by adjusting its tone and style to match your brand voice.

Security and compliance matter, which is why Droxy provides clear privacy policies and terms of service. For businesses with specific regulatory requirements, the platform offers the controls and documentation needed to meet compliance standards.

Integration flexibility ensures Droxy works alongside your existing tools. Zapier connections enable no-code workflows with thousands of apps—automatically create tasks in your CRM, add leads to your email marketing platform, or trigger notifications in Slack. For deeper customization, the API lets developers build fully integrated solutions tailored to specific business needs.

---

Pricing Plans That Scale With Your Business

Droxy offers four tiers designed to match businesses at different stages. Here's the complete breakdown:

Starter (Free)

Perfect for testing the platform and seeing how an AI agent works for your business. Includes basic features so you can evaluate whether Droxy fits your needs before committing to a paid plan.

Basic — $16/month (or $12.8/month annually)

Best for small businesses getting started with AI automation. You receive 600,000 knowledge tokens per month and 3 million message tokens. Each agent can manage up to 10 knowledge items—ideal if you have a simple product or service catalog. You get 30 phone call minutes per month, 100 comment replies, 1GB storage, and can deploy across one channel. Includes multilingual support, GPT-4o mini, and Zapier integration. This plan works well for small businesses wanting to add an AI agent to their website or test phone support.

Advanced — $80/month (or $64/month annually)

Designed for growing businesses needing more capacity and capabilities. The plan provides 9 million knowledge tokens and 14 million message tokens monthly, with 100 knowledge items per agent. You get 175 phone minutes, 500 comment replies, 10GB storage, and can deploy across 5 channels. The key differentiator: access to GPT-4o, Claude 3.5 Haiku, Gemini models, and API access. This tier suits businesses expanding their omnichannel presence and wanting deeper AI model options.

Enterprise — $240/month (or $192/month annually)

The complete solution for agencies and large organizations. You receive 36 million knowledge tokens, 45 million message tokens, unlimited knowledge items per agent, 600 phone minutes, 1,000 comment replies, and 40GB storage across 20 deployable channels. This is where white-label capabilities live—you can create unlimited agents branded with your own identity, use custom domains, and remove Droxy branding entirely. Only Enterprise unlocks GPT-4o Realtime, Claude 3.5 Sonnet, and full API access.

Annual savings apply across all paid plans, reducing costs by approximately 20% when you choose yearly billing.

All plans allow you to upgrade, downgrade, or cancel at any time. If your needs exceed standard plans, contact contact@droxy.ai for custom arrangements.

---

Frequently Asked Questions