Unless - Transform Customer Success with AI Solutions
UpdatedAt 2025-03-17
AI Assistant
AI No-Code & Low-Code Platform
AI Monitor and Reporting Generator
AI Voice Assistant
AI Compliance Software
AI Customer Support Tool
Unless is an advanced AI platform tailored for European businesses, particularly in regulated sectors like finance, insurance, and healthcare. Our solution enables you to effortlessly launch AI assistants that enhance customer support without compromising on compliance. With capabilities including ticket deflection of over 40% on public websites and 30% in products, your support team can significantly reduce case handling time. Our dedicated AI assistants are designed to manage customer inquiries effectively, all while ensuring data protection and privacy. As we prioritize compliance, we offer built-in security measures like advanced encryption and privacy safeguards, empowering organizations to use AI confidently.
In today's digital landscape, swift and compliant customer service is paramount, especially in regulated industries. Unless provides an AI platform specifically designed to empower businesses in finance, healthcare, and insurance by enhancing customer interactions while adhering to the strictest EU regulations.
Our platform implements a compliance-by-design framework, ensuring that every feature we offer adheres to EU regulations such as GDPR and the EU AI Act. Key features include:
Ticket Deflection: Reduce support queries through AI interaction, allowing support teams to focus on complex cases.
Instant Integration: Easily integrate with legacy systems or existing knowledge bases using our no-code solution.
Custom Branding: Tailor AI interfaces to reflect your company's identity and strengthen customer trust.
Data Governance: Manage and segregate data to align with EU directives while maintaining user privacy.
Quality Assurance: Continuous assessment of AI interactions ensures high-response quality through user feedback and analytics.
Security Measures: Our infrastructure includes firewalls, DDoS shielding, and encrypted data storage to safeguard against breaches.
By providing these powerful tools, Unless enables organizations to successfully integrate AI while staying compliant and efficient.
Integrating Unless is as straightforward as it gets. Here’s how to set up and utilize our platform:
Sign Up: Begin by creating your user account on the Unless platform. This will grant you access to our dashboard and resources.
Choose Your Plan: Select a subscription plan that best fits your organization's needs. We offer multiple tiers catering to businesses of different sizes and complexities.
Set Up AI Assistants: Utilize our templates and APIs to configure conversational AI assistants that reflect your branding and cater to your customer queries effectively.
Integrate with Existing Systems: Use our no-code solutions to connect the AI to your current systems or knowledge bases, ensuring rapid deployment without extensive technical requirements.
Train and Monitor: Feed the AI with your documents, FAQs, or knowledge bases – allowing it to learn and improve over time. Monitor AI performance through our analytics features, making adjustments as needed.
Engage & Iterate: Launch your AI assistants and gather user interactions. Continuously refine the interaction quality with real-time analytics, ensuring optimal satisfaction.
Through these steps, you will harness the power of AI while maintaining compliance with regulatory standards.
In conclusion, Unless stands as a pioneering platform merging AI technology with the pressing needs of European regulated sectors. It ensures customer success through innovative AI assistance, designed to ease the workload of support teams while delivering an exceptional customer experience. By choosing Unless, organizations are not only investing in cutting-edge technology but are also securing a trusted partner in navigating the complex regulations of today's digital age. Don't let compliance concerns stop you from leveraging AI—embrace the future confidently with Unless.
Features
Ticket Deflection
Achieve a +40% deflection rate on queries through smart AI integration.
Speedy Deployment
Launch AI assistants seamlessly across multiple platforms with no code required.
Regulatory Compliance
Designed exclusively for regulated markets, ensuring adherence to all EU laws.
24/7 Availability
Our platform guarantees high uptime and reliable service across all geographies.
Data Privacy Controls
Advanced measures ensure personal data is protected and managed correctly.
Integration Flexibility
Connect with over 50 third-party applications to enhance your existing systems.
Use Cases
Healthcare Provider Support
Healthcare institutions
Medical staff
Enable healthcare providers to deliver prompt responses to patient inquiries through AI assistants, ensuring compliance with privacy regulations.
Financial Services Inquiry Handling
Banks
Insurance companies
Use AI to assist clients with routine inquiries effectively, maintaining data security while enhancing service speed.
E-commerce Customer Assistance
Online retailers
E-commerce platforms
Integrate AI assistants to address customer queries on product information, thereby reducing the load on human customer service.
Real Estate Customer Engagement
Real estate agents
Property management firms
Deploy AI to help potential buyers with queries about listings or services, enhancing customer experience while keeping data safe.
Insurance Claims Assistance
Insurance companies
Claims adjusters
Assist policyholders in filing claims through more efficient and guided AI interactions, ensuring prompt processing.
Telecom Customer Service
Telecommunication companies
Customer service teams
Support telecom customers with inquiries related to service issues or billing through AI, reducing response times and enhancing satisfaction.