Hiver - Streamline customer interactions effortlessly

Hiver operates on a foundational principle of simplifying customer service management through a unified platform. By integrating various communication channels into one dashboard, teams can effortlessly manage customer interactions. Here’s how it works:

• Omnichannel Communication: Hiver consolidates customer queries from email, chat, and voice, ensuring nothing slips through the cracks.
• Collaboration Tools: Teams can communicate internally on issues without cluttering inboxes, allowing for faster resolution.
• AI-Driven Insights: Advanced analytics provide teams with actionable insights into performance metrics, aiding continuous improvement.
• Automated Responses: Implement rule-based automations to handle repetitive tasks efficiently, freeing up your team to focus on more complex queries.
• Integration Capabilities: Hiver seamlessly connects with popular tools like Slack, Jira, and Salesforce, centralizing all customer data for easy access.
• Customer Portal: Hiver enables customers to self-serve by submitting issues and tracking their resolutions, boosting satisfaction levels.

Getting started with Hiver is straightforward, allowing you to focus on delivering exceptional customer service right away.

1. Sign Up: Begin with a free plan that doesn’t require credit card information. Simply create an account to access powerful features.
2. Set Up Your Email Inbox: Integrate your existing email accounts for a seamless transition. Hiver unifies all incoming emails into a single shared inbox.
3. Customize Roles & Permissions: Assign roles within the platform to tailor access based on team member responsibilities, ensuring smooth collaboration.
4. Create Automations: Use Hiver’s intuitive automation features to streamline repetitive tasks like assigning tickets or responding to FAQs.
5. Engagement with Customers: Start responding to customer queries collected in your unified inbox. Use features such as internal notes to collaborate on complex issues with your team.
6. Monitor Performance: Utilize built-in analytics to track response times and workload, optimizing your support process continually.
7. Engage through Live Chat: Enable live chat to provide instant resolutions, harnessing AI to assist your team during high demand.

Hiver equips you with everything you need to take customer service to the next level.

In conclusion, Hiver elevates your customer support experience by consolidating communication channels and enhancing team collaboration. Its AI-driven capabilities and automation features foster an efficient workflow, allowing your team to focus on what truly matters—delivering great service to customers. Discover the difference Hiver can make by starting your free trial today.